Refund policy
We want you to feel confident purchasing from Solace Aura.
If your order arrives with a fault or damage, please contact us within 14 days of delivery and we’ll arrange a replacement or refund.
We’re unable to accept returns for items that have been used.
Unused items can be returned within 14 days of delivery, provided that:
- The item is unused and in original condition
- It is free from pet hair, marks, or signs of use
Return shipping costs for change-of-mind returns are the responsibility of the customer. Returned items should be packaged securely, as they remain the customer’s responsibility until received by us.
As each Solace Aura bed is handmade, subtle variations in size, shape, and texture are natural and part of the character of the piece.
If you have any questions about your order or need assistance, please reach out to us at info@solaceaura.com.au and we’ll be happy to help.